One of the crucial factor in our trade is our handling of freights and logistics in general. The majority of our deliveries are being made on a cost, insurance and freight (CIF) basis and we are very comfortable about being tasked with responsibility for the freights. The freight market is well-known to us and we have in our company people with a high level of expertise in it. We usually deliver by means of sea carriage on coaster vessels and we have learnt over the years how to make a flexible delivery scheme which is often much more convenient than with bigger vessels and the logic, although it also requires good experience in practice, is simple: small ships, small problems. Of great importance here are also our strong links to a number of ship owners and brokers. Our cargoes are always insured with   respectful insurance companies.


Deliveries by vessels require a high degree of constant monitoring and we have therefore developed strong cooperation with a number of major and internationally recognised laboratories and control organisations that supervise the loading and discharge. We have a long term and very successful  cooperation with Control Union and its Technical laboratory in Rotterdam, with SGS Portugal, Baltic States, Russia and with  laboratory of SGS in Riga and also with the laboratory of  Inspectorate in Dusseldorf. They take samples and make analyses of biomass on our behalf. We have good experience of solving any quality problems or doubts that inevitably may arise when there are constant deliveries of big volumes. A main issue is to detect quality problems as early as possible and then to act accordingly by trying to remedy them in tight cooperation with our counterparties. 


The most important rule is to never deliver biomass that would fall outside the parameters of our contracts and we are very strict on this. All biomass must must have the minimum net calorific value (NCV), be sufficiently low on ash, not be too moist, have the required mechanical durability and have as little fine fraction as possible. We do not tolerate any impurities and contaminations and we make sure that the temperature of the biomass is never higher than is tolerable for safety reasons, which is very important as fires, explosions and machine breakdowns are rather common in relation to biomass because of negligence or underestimation as to these factors. This is of course also a major reason for which we arrange very close monitoring of the loading of each and every vessel and why we are having determined the cleanliness of the holds of any vessel. If there is detected any problem during the loading we always interrupt the process for as long as it is necessary until the problem has been solved.